Refund & Returns Policy

At grocimart.in, we are committed to delivering fresh, hygienic, and high-quality groceries. If you’re not satisfied with your order, we’re here to help.

Easy Refund or Replacement

You are eligible for an Easy Refund or Replacement if:

• You receive a damaged or defective product.
• You receive an expired product.
• You receive the wrong item.
• A product is missing from your order.
• Fresh fruits or vegetables arrive spoiled or in poor condition.

Please report the issue within 24 hours of delivery by sharing your Order ID and product photos with our support team.

Non-Returnable Items

For hygiene and food safety reasons, the following items cannot be returned once delivered unless they are damaged, expired, or incorrect:

• Fresh Fruits & Vegetables
• Dairy Products
• Frozen Foods
• Bakery Items
• Opened or Used Products

Order Cancellation

Orders can be cancelled before they are packed or dispatched. Once an order has been dispatched, it cannot be cancelled.

Refund Process

After verification, approved refunds will be processed to your original payment method or store credit within 48 hours.

Need Help?

If you have any questions regarding refunds or returns, please contact us:

grocimart.in
Better Grocery. Better Living.

📍 Zeta 1

📍 Noida Sector 150

📱 WhatsApp: +91 9540414646

📧 Email: info@grocimart.in

🌐 Website: https://grocimart.in